Terms of Service

1. Agreement to these terms

These Terms of Service (the "Terms") govern your access to and use of VERA, including the VERA application, its marketing site, and any related services (together, the "Service"). By creating an account, signing in, or using the Service, you agree to these Terms.

"VERA", "we", and "us" in these Terms and in every policy they incorporate mean Vera Labs LLC, the entity that provides the Service and that you are contracting with. VERA is the product name.

If you use VERA on behalf of a company, partnership, or other entity, you agree to these Terms on that entity's behalf and confirm that you have the authority to bind it. In that case "you" means both you and that entity.

These Terms incorporate by reference the Acceptable Use Policy, the AI Usage Policy, the Privacy Policy, the Subscription & Billing Policy, the Refund Policy, the Cancellation Policy, and the Community Guidelines. Where a specific policy conflicts with these Terms on a subject that policy covers in detail, the specific policy controls.

2. End-user license agreement

These Terms also constitute the End-User License Agreement ("EULA") between you and VERA governing your use of the Service and of any VERA application you connect to a third-party platform (for example QuickBooks Online, Google, Meta, Shopify, Stripe, or a field-service tool).

Subject to your continued compliance with these Terms, VERA grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal business purposes for the duration of your subscription.

You may not: copy, modify, distribute, sell, lease, or create derivative works of the Service; reverse-engineer, decompile, or otherwise attempt to derive its source code; remove or obscure proprietary notices; use the Service to build or train a competing product or model; resell or provide the Service to third parties except as an agency operating accounts on behalf of your own clients under your subscription; or circumvent usage limits, credit metering, rate limits, or access controls. All rights not expressly granted are reserved by VERA. This license terminates automatically if you breach these Terms or when your account is terminated.

3. What VERA does, and what it does not do

VERA is an AI business operations assistant. It drafts content, researches markets, analyzes business data, builds estimates and invoices, manages a CRM and job records, schedules work, and can execute business actions through a propose, approve, execute workflow.

The approval gate is enforced in the product, not merely promised in policy: external actions are recorded as proposals and are only executed once you approve them, or once they run under an automation rule that you created and configured yourself. Scheduled proposals are executed by a background scheduler only after they already carry an approved or edited status.

VERA does not provide legal, tax, accounting, financial, medical, or professional advice. Output that resembles such advice is generated text, not a professional opinion. You are responsible for reviewing every proposal before you approve it, for the rules you automate, and for the consequences of actions taken through your account.

4. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction if that is higher, and able to form a binding contract. VERA is a business tool intended for commercial use; it is not offered to consumers for personal or household purposes and is not directed to children.

You may not use the Service if you are barred from doing so under applicable law, including export control and sanctions law, or if VERA has previously terminated your account for a breach of these Terms.

5. Accounts and account security

You may create an account with an email address and password, and, where VERA has enabled them, with Google sign-in or a one-time email sign-in link. Password accounts must confirm their email address before they can sign in.

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Tell us promptly at support@myvera.io if you believe your account has been accessed without your authorization.

VERA supports multiple people in one business account. The account holder invites team members and employees, assigns each a role, and the permissions attached to that role are enforced on the server rather than only in the interface. Team access is a paid capability and may be limited by the number of seats on your plan.

Each person who uses VERA should sign in with their own authorized account. Do not share a login: credentials are personal, anyone holding yours has everything your role can reach, and shared logins destroy the attribution that the activity trail and the expense and mileage records depend on. Invite the person instead.

You are responsible for who you invite, for the role you give them, and for removing access when someone leaves.

New account creation may be closed at times while VERA manages capacity. Existing accounts are unaffected when it is.

6. Subscriptions, trials, and renewals

VERA offers a Free plan and paid plans (Starter at $29 per month, Growth at $49 per month, and Pro at $149 per month), billed monthly or annually. Annual billing is charged up front at a reduced effective monthly rate. Each plan includes a monthly allowance of AI credits that resets at the start of each billing cycle and does not roll over.

New accounts may be eligible for a 7-day trial that grants 1000 trial credits and the Pro feature set, plus capped bonus credits for trying major features. Trial and bonus credits expire when the trial ends or converts.

No payment method is required to start a trial and none is collected. On those terms no subscription is created and no charge can occur: when the trial ends the workspace moves to the Free plan with a smaller monthly allowance, and your data is not deleted.

You may instead add a payment method, when your account is created or at any later point, which extends the trial to 14 days and makes it convert automatically. Nothing is charged while the trial runs; when it ends the subscription for the plan you selected begins and the first charge is made. Cancel before your renewal date and you are not charged. This is an automatically renewing subscription from that first charge onward, charges already taken are not refunded, and the Cancellation Policy sets out how to stop it.

Paid subscriptions renew automatically for successive terms at the then-current price until cancelled. Payments are processed by Stripe. Full details are in the Subscription & Billing Policy, the Cancellation Policy, and the Refund Policy.

7. AI credits and usage limits

AI actions consume credits. The cost of each type of action is published in the app. Credits are consumed in the order trial, then monthly plan allowance, then purchased packs. Purchased credit packs do not expire while your account remains active.

Credits are a usage-metering unit, not a currency or stored-value instrument. They have no cash value, cannot be transferred between accounts, and cannot be redeemed for money except where a refund is required by law.

VERA applies rate limits and per-action throttles to keep the Service available for everyone. We may adjust limits, credit costs, or plan allowances; where a change materially reduces what you have already paid for, we will give notice before it takes effect in your current term.

8. Your content and your customers' data

You retain all rights in the business information, files, images, customer records, and other content you put into VERA ("Customer Data"). VERA claims no ownership of it.

You grant VERA a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Data solely to operate and provide the Service to you, to secure it, and to comply with law. That license ends when the data is deleted, except for copies retained in the ordinary course as described in the Data Retention Policy.

Much of what you put into VERA is personal data about your own customers and staff. For that data you are the controller and VERA is the processor. The Data Processing Addendum sets out the terms on which VERA processes it. You are responsible for having a lawful basis to collect and use it and for providing your own customers with the notices they are entitled to.

You represent that you have the rights necessary to upload the content you upload, including photographs of job sites and customer property, logos, and customer contact details.

9. AI-generated content

VERA generates text and images using third-party AI models. As between you and VERA, you own the output VERA generates for you from your inputs, and you may use it for your business, subject to these Terms and to the terms of the AI provider that produced it.

AI output is not unique to you. Similar prompts can produce similar results for other customers, so VERA does not and cannot warrant that any output is original, non-infringing, or protectable by copyright.

AI output can be wrong. It can invent facts, misstate figures, and produce copy that is unsuitable or non-compliant for your industry. You must review output before you publish it, send it, or rely on it. The AI Usage Policy explains how generation works, what is sent to providers, and which uses are prohibited.

10. VERA's intellectual property

The Service, including its software, user interface, design, documentation, and the VERA name and marks, is owned by VERA and its licensors and is protected by intellectual property law. Nothing in these Terms transfers any of it to you beyond the license granted above.

Feedback you send us about the Service is given voluntarily, and we may use it without restriction or obligation to you. Feedback is not Customer Data.

11. Acceptable use

You must not use VERA to break the law, infringe anyone's rights, send unlawful or deceptive messages, harass anyone, attempt unauthorized access to any system, interfere with the Service, or generate content that violates the rules of the platforms you connect to.

The full list of prohibited conduct, and the enforcement steps VERA can take, is in the Acceptable Use Policy. Breaching it is a breach of these Terms.

12. Third-party integrations

VERA can connect to third-party platforms such as accounting systems, payment processors, stores, social networks, calendars, email providers, and field-service tools. Connecting one authorizes VERA to access it on your behalf, within the permissions you grant, to perform the tasks you request.

Those platforms are independent services governed by their own terms and privacy policies. VERA does not control them, is not responsible for them, and cannot guarantee their availability, their data accuracy, or that they will continue to offer the access VERA relies on. A platform can change or revoke its API at any time, which may disable a VERA feature without notice.

You can disconnect any integration at any time from within VERA, which revokes VERA's ongoing access and removes the stored credential.

13. Customer-facing links you send

Estimates and related documents can be shared with your customers through an unauthenticated public link. Anyone holding that link can view the document and accept, decline, or request changes to it, including by typing or drawing a signature.

The link itself is the authorization. VERA generates it from 256 bits of cryptographically secure randomness, and gives you a control to regenerate it, which immediately invalidates the previous link. You are responsible for who you send links to and for regenerating a link if it is forwarded somewhere you did not intend.

An acceptance recorded through a public link is evidence of what happened in VERA. Whether it forms a binding contract between you and your customer, and whether a typed or drawn signature is legally sufficient in your jurisdiction, is a question for your own counsel. VERA does not warrant that its estimate acceptance flow satisfies any particular electronic signature statute.

14. Availability and service changes

VERA does not offer a service level agreement or an uptime commitment. The Service is provided on an as-available basis and may be interrupted by maintenance, by failures in the infrastructure or third-party services it depends on, or by circumstances outside our control.

We may add, change, or discontinue features. Where we discontinue a feature you actively rely on, we will give reasonable notice where practicable. Beta and preview features are covered by the Beta & Early Access Terms and may change or disappear at any time.

15. Suspension and termination

You may stop using VERA at any time. You can cancel your subscription from your billing settings and delete your account permanently from Settings; deletion is immediate and irreversible.

VERA may suspend an account, with or without prior notice depending on the severity, where we reasonably believe it is being used in breach of these Terms or the Acceptable Use Policy, where it poses a security risk, where payment has failed, or where we are required to by law. A suspended account cannot sign in; the data is retained and suspension is reversible.

VERA may terminate an account for a material breach that is not cured within 14 days of notice, or immediately for a breach that cannot be cured, for unlawful use, or where required by law. On termination your license ends and your right to access the Service stops.

Sections concerning your content license, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive termination.

16. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or quiet enjoyment.

VERA does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that AI output will be accurate, complete, current, lawful, or fit for your purpose; or that data synced from a third-party platform will match that platform.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent permitted.

17. Limitation of liability

To the fullest extent permitted by law, neither VERA nor its suppliers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost or corrupted data, however caused and on any theory of liability, even if advised of the possibility.

VERA's total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid VERA for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

These limits apply to the maximum extent permitted by law and do not limit liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

18. Indemnification

You will defend, indemnify, and hold harmless VERA and its officers, employees, and agents from any third-party claim, demand, loss, or expense (including reasonable legal fees) arising out of or relating to: your Customer Data; content you generated with VERA and then published, sent, or acted on; your use of the Service in breach of these Terms or the Acceptable Use Policy; your violation of applicable law, including marketing, messaging, consumer protection, and privacy law; or a dispute between you and one of your own customers, including a dispute about an estimate, invoice, or signature captured through VERA.

VERA will notify you of any claim it seeks indemnity for and may participate in the defense with counsel of its own choosing at its own expense. You may not settle a claim in a way that imposes any obligation or admission on VERA without our written consent.

19. Dispute resolution

If a dispute arises, contact us first at support@myvera.io. Most issues are resolved quickly and informally. Both parties agree to attempt an informal resolution in good faith for 30 days before starting formal proceedings.

If that fails, the dispute will be resolved in the courts identified in the governing law section below, and both parties consent to the personal jurisdiction of those courts.

VERA does not currently impose binding arbitration or a class action waiver. If we introduce one, we will give notice and an opportunity to opt out before it takes effect.

Any claim relating to the Service must be brought within one year after it arises, to the extent that limit is permitted by applicable law.

20. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules, and the state and federal courts located in Delaware have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in a jurisdiction whose law gives you the benefit of mandatory local protections or a mandatory local forum, nothing here removes them.

This clause states the intended governing law and venue for Vera Labs LLC. Confirm it against the entity's actual formation and place of business before relying on it: the Delaware choice above has not been checked against where Vera Labs LLC is formed, and its published place of business is in California.

21. General terms

These Terms, together with the policies they incorporate, are the entire agreement between you and VERA about the Service and supersede any prior understanding. If a provision is held unenforceable, the rest remains in force and the unenforceable provision is limited to the minimum extent necessary.

You may not assign these Terms without our written consent. VERA may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. A failure to enforce a provision is not a waiver of it.

Neither party is liable for a failure to perform caused by events beyond its reasonable control, other than an obligation to pay.

22. Changes to these terms

We may update these Terms. When we make a material change we will update the version number, the effective date, and the change history at the bottom of this page, and we will notify account holders by email or in-app notice before the change takes effect where practicable.

Continued use of the Service after the effective date of an updated version constitutes acceptance. If you do not accept a change, stop using the Service and cancel your subscription before the effective date.

23. Contact

Questions about these Terms: support@myvera.io. Security reports: support@myvera.io. Support: support@myvera.io.

Legal notices in writing should be sent to Vera Labs LLC, 8605 Santa Monica Blvd, PMB 241295, West Hollywood, California 90069-4109 US.