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Legal & Trust · reviewed August 28, 2026

Everything we commit to, in writing.

These policies were written against how VERA actually works, not copied from a template. Where a capability does not exist yet, they say so rather than staying quiet.

Trust Center

Security, privacy, compliance, and availability at a glance, including what is not in place yet.

Privacy Policy

The full inventory of what VERA collects, who processes it, and the rights you have over it.

Terms of Service

The agreement between you and VERA. Also serves as the end-user license agreement.

Agreements

The contracts that govern your use of VERA and the rules for what you may do with it.

Terms of Service

The agreement between you and VERA, including the end-user license, subscription and billing rules, acceptable use, and liability.

v2.1 · August 12, 2026

Acceptable Use Policy

What you may not do with VERA, how VERA enforces it, and how to report abuse.

v1.1 · August 12, 2026

Beta & Early Access Terms

The terms that apply to any VERA feature labelled beta, preview, or early access.

v1.0 · July 28, 2026

API Terms

The current status of programmatic access to VERA: what exists today, and the terms that will apply if a public API is released.

v1.0 · July 28, 2026

SMS Terms of Service

The terms for text messages sent through VERA: who is texting you, what they may send, what it costs, and how to stop.

v1.0 · August 28, 2026

Copyright Policy

How copyright works for content you upload, content VERA generates, and content that belongs to someone else.

v1.0 · July 28, 2026

DMCA Policy

How to send a copyright takedown notice or counter-notice, and how VERA handles repeat infringers.

v1.0 · July 28, 2026

Trademark Policy

How you may refer to VERA, what you may not do with our name and marks, and how to report misuse.

v1.0 · July 28, 2026

Privacy & data

What VERA collects, who processes it, how long it is kept, and the rights you have over it.

Privacy Policy

What VERA collects, why, who it is shared with, how long it is kept, and the rights you have over it.

v2.2 · August 28, 2026

Cookie Policy

Every cookie VERA sets, what it is for, how long it lasts, and whether you can turn it off.

v1.0 · July 28, 2026

Mobile Messaging Opt-In Policy

How text messaging consent is collected, recorded, and revoked in VERA, and the rule that mobile opt-in data is never shared for marketing.

v1.0 · August 28, 2026

GDPR Privacy Rights

Your rights under the EU and UK GDPR, how to exercise them, and how VERA handles them as controller and as processor.

v1.0 · July 28, 2026

California Privacy Notice

The CCPA and CPRA notice for California residents: categories collected, your rights, and how to exercise them.

v1.1 · August 12, 2026

Data Processing Addendum

The Article 28 terms on which VERA processes personal data on your behalf, including subprocessors, security, transfers, and audit rights.

v1.1 · August 12, 2026

Subprocessor List

Every third party that may process data on VERA's behalf, what each one receives, and where it is located.

v2.0 · August 12, 2026

Data Retention Policy

How long VERA keeps each kind of data, what is deleted automatically, and what survives account deletion.

v1.1 · August 12, 2026

Account Deletion Policy

How to delete your VERA account, exactly what is removed, what remains, the 30-day window in which we can still undo it, and what to do before you press the button.

v1.2 · August 17, 2026

Trust & security

The controls that are in place, the ones that are not yet, and how to report a problem.

Trust Center

One page covering VERA's security, privacy, compliance, infrastructure, availability, and AI safety posture, with an honest account of what is and is not in place.

v1.1 · August 12, 2026

Security Policy

The security controls VERA actually implements, the ones it does not yet, and how to report a vulnerability.

v1.1 · August 12, 2026

Accessibility Statement

VERA's accessibility commitment, the practices in place today, known gaps, and how to report a barrier.

v1.0 · July 28, 2026

Billing

Plans, credits, renewals, refunds, and how to cancel.

Subscription & Billing Policy

Plans, trials, credits, renewals, failed payments, taxes, and price changes, with the actual numbers.

v1.1 · August 12, 2026

Refund Policy

When VERA refunds, when it does not, and how to ask.

v1.0 · July 28, 2026

Cancellation Policy

How to cancel a subscription or a trial, what happens to your access and data, and how to come back.

v1.1 · August 12, 2026

Payout Terms

When money your customers pay you reaches your bank, and who controls that timing.

v1.0 · August 13, 2026

AI & content

How VERA's AI works, what you are responsible for, and how content issues are handled.

AI Usage Policy

How VERA uses AI, what is sent to model providers, what is stored, who owns the output, and which uses are prohibited.

v1.0 · July 28, 2026

Community Guidelines

The standards that apply where VERA customers interact with us and with the people they reach through the product.

v1.0 · July 28, 2026

Content Moderation Policy

How VERA reviews reported content, what actions it can take, how you appeal, and what is deliberately not monitored.

v1.0 · July 28, 2026

Reach the right person.

The subject line routes it. Use these for anything the policies do not answer.

Legal & contracts
support@myvera.io

Terms, DPA countersignature, DMCA, trademark

Privacy & data rights
support@myvera.io

Access, deletion, export, GDPR and CCPA requests

Security
support@myvera.io

Vulnerability reports and security questionnaires

Support
support@myvera.io

Billing, refunds, abuse reports, accessibility

These documents are production-ready drafts tailored to VERA. They are not legal advice. Have a licensed attorney in your jurisdiction review them before you rely on them.