Cancellation Policy

1. How to cancel

Open your billing settings and use the link to the Stripe billing portal, where you can cancel the subscription, change the plan, or update your payment method. The change is reflected back in VERA.

Whether a trial needs cancelling depends on you. If you never added a payment method there is nothing to cancel: no card is held and no subscription exists, so the trial simply ends and the workspace moves to the Free plan. If you did add one, cancelling works exactly as above and it matters, because that trial becomes a paid subscription by itself when it ends. Cancel from the billing portal before your renewal date and you are never charged.

If you cannot reach your billing settings, email support@myvera.io from the address on the account with the subject line "Cancel my subscription" and we will do it for you. We do not require a phone call and we will not put you through a retention script.

2. When cancellation takes effect

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then; we do not cut you off the moment you cancel.

For a trial, cancelling is what stops the conversion, so the timing is the point. Cancel at any moment before the trial's final day and no charge is made. Your access continues to the end of the trial window rather than stopping the moment you cancel, and the workspace then moves to the Free plan.

There is no pro-rata refund for the unused remainder of a paid term. See the Refund Policy for the exceptions.

3. What happens after

When the paid period ends, the account moves to the Free plan's limits: 25 AI credits and 3 approved actions every 30 days. The account is never made read-only, your data is not deleted, and export stays available. Having subscribed in the past does not exempt an account from the Free limits once the subscription has ended.

• Your data stays. Business profile, customers, leads, jobs, estimates, invoices, content, and audit history all remain in the account.
• Credits. The monthly plan allowance stops accruing and any remaining allowance for the cancelled plan is not carried forward. Purchased credit packs remain in the account and are still usable within the limits of your new plan.
• Automations pause. Scheduled posts, automated workflows, and periodic syncs stop running once the account is past its paid entitlement. Anything queued but not yet executed will not run.
• Integrations stay connected. Connections and their credentials remain until you disconnect them or delete the account, but the features that use them may be unavailable.
• Public links keep working. Estimate links you have already sent continue to resolve while the account exists. They stop only when you regenerate them or delete the account.

4. Coming back

Subscribe again at any time from the pricing page or your billing settings. Your data is exactly where you left it and a fresh credit cycle starts at the new plan's allowance.

A second free trial is not available. Trial eligibility is once per account.

5. Cancellation feedback

When you cancel or let a trial lapse, VERA asks why, with a set of reasons and an optional free-text answer. Answering is voluntary and it does not affect the cancellation.

That feedback is treated as your data, not as operator analytics: it is stored against your account and is deleted when you delete your account. We use it to decide what to fix.

Depending on the reason, VERA may offer an alternative such as a one-time short trial extension or a lower plan. Those offers are discretionary and you are free to ignore them.

6. Cancellation by VERA

VERA may cancel or suspend a subscription where payment fails after Stripe's retries are exhausted, where the account breaches the Terms of Service or the Acceptable Use Policy, or where we are required to by law. The Terms of Service set out the notice and cure period that applies to a termination for breach.

If VERA discontinues the Service entirely, we will give as much notice as we reasonably can, refund the unused portion of any prepaid term, and keep the data export available through the notice period.

7. Cancelling versus deleting

Cancelling ends the billing relationship and keeps your data. Deleting your account permanently removes your data and cancels the subscription in the same step. You do not need to cancel first in order to delete.

Deletion is immediate and irreversible. Read the Account Deletion Policy before you use it, and export your data first.